July 13, 2024

A video game-themed collectible storefront claims Sony ordered it to destroy all of its licensed PlayStation-themed merchandise, chief amongst them being statues primarily based on The Final Of Us Half II, God of Battle, and Bloodborne.

On Tuesday, Hong Kong-based collectible storefront Gaming Heads posted an open letter on its official Twitter account and on the house web page of its web site alleging that Sony had all of the sudden requested the destruction of its PlayStation collectibles, which Gaming Heads claims Sony had already acquired royalty funds for. Within the open letter, which states that Sony provided no reasoning for the choice, Gaming Heads name-dropped PlayStation’s business partnerships supervisor Judy Ward, together with her electronic mail deal with and inspiring prospects to succeed in out to her about their “(now canceled) order, funds, refunds.”

“We now have labored with Sony PlayStation for greater than 10 years to deliver you a few of the greatest online game collectibles and have been attempting onerous to get them to alter their thoughts,” Gaming Heads wrote. “They know you have got paid your hard-earned cash for gadgets which are able to ship to you or which are in manufacturing however sadly, after doing all that we will, they’ve advised us to not ship your orders to you – ‘our enterprise priorities stay unchanged’ (a latest direct quote from Sony).”

Kotaku reached out to Sony and Gaming Heads for remark.

Regardless of Gaming Heads’ assertion that “that is Sony PlayStation’s resolution, not ours,” some prospects replied to the corporate’s put up in anger at them, saying they’re those being scummy for attempting to route refund inquiries to Sony, the licensor, as a substitute of dealing with it themselves because the storefront they’d bought the collectibles from.

“After I preordered the Joel and Ellie statue, that was a transaction with Gaming Heads. Not Sony,” Trevor Adams replied on Twitter. “You must refund the cash all of us gave Gaming Heads to supply these merchandise. Don’t inform us to go to your licensor to get it. What you’re doing is unlawful.”

“Telling prospects to contact Sony for refunds and giving out Judy’s electronic mail deal with appears very shady and unprofessional,” Twitter consumer NextGenPlayer wrote. “Prospects transacted together with your firm, not the licensor Sony. This reeks of fishyness and isn’t the entire story right here.”

“Prospects made enterprise with Gaming Heads, not with Sony. So that you guys need to refund. It’s as straightforward as that,” Thomas Mueller wrote underneath Gaming Heads’ open letter Fb put up.

“Refund YOUR prospects!! They don’t have anything to do with Sony. They purchased a product from you. Not them. How dare you make your drawback the shoppers’ drawback!!” Melanie Willems wrote.

Gaming Heads responded to many feedback of this nature on Twitter and Fb, asking prospects to succeed in out to Sony about refunds.